We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from US carrier to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
At this time, we do not ship to the following countries: Afghanistan, Algeria, Angola, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cyprus, Côte d’Ivoire, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Faroe Islands, Gabon, Gambia, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Heard & McDonald Islands, Hong Kong SAR China, India (1 of 37 states), Iran, Iraq, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Mali, Mauritania, Mauritius, Mayotte, Mexico, Morocco, Mozambique, Namibia, Nepal, Niger, Nigeria, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Peru, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sudan, Svalbard & Jan Mayen, Syria, Tajikistan, Tanzania, Thailand, Togo, Tunisia, Turkey, Turkmenistan, U.S. Outlying Islands, Uganda, United Arab Emirates, Uzbekistan, Vatican City, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe
We hope to be able to ship to these countries in the future! Please see our official Retailers for additional international shipping options.
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
All shipping rates vary depending on domestic vs international shipments, total weight of package and the selected shipping method. Shipping costs will apply, and will be added at checkout.
We are not responsible for any fees required by customs for any reason.
We offer free domestic shipping for orders over $75!
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Once your order has been shipped and tracking information has been provided, Lunar Beauty is not responsible for any lost or stolen packages. If this occurs you have the option of filing a claim through the shipping carrier.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
It turns out, sometimes shipping carriers marks packages as "delivered" up to 24 hours before they drop them in your mailbox.
We know it's annoying, but wait another day or two to see if it shows up. More often than not, it does!
All Sales Are Final* We do not accept returns, exchanges or refunds. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.
*For any orders placed on or before September 23rd, 2020, please contact customer service and we will honor our previous return terms. Please contact customer service at firstname.lastname@example.org
Lunar Beauty products are cruelty free AND vegan! We take pride in our bunny certification and vow to never test on animals!
At this time, we do not offer personalization.
Get updates by subscribing to our mailing list at the bottom of the page. Information on upcoming launches and restocks will always be posted on our official website lunarbeauty.com and official Instagram @lunarbeauty
You can always buy our products on www.lunarbeauty.com
In addition to our website, please visit Retailers for a list of our authorized resellers approved by Lunar Beauty.
If you come across any store or seller NOT on this list, please contact us at email@example.com where we will be able to confirm if the product is a true Lunar Beauty product.
For USA customers your purchase must be at least $35 USD to pay with Afterpay.
Yes, from time to time we offer discounts and promotions. Sign up for our email to receive news on special offers.
We aim to restock as quickly as possible. Restock dates vary depending on product availability.
Items cannot be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.
We're here to help! You can contact us through our contact page or email our team at firstname.lastname@example.org! Please provide Name and Order # if applicable. The department operates Monday - Friday, 9AM - 5PM PST. We hope to respond within 48 hours. Please allow for extra time during holidays and over weekends. Please do not send multiple emails, as this will place you at the end of the quene.