contact us
If you're curious about an order, our products, or our website, slide into our DM's using the form below, or check out the FAQ page — the answer may be there already!
CUSTOMER SERVICE HOURS
Mon - Fri: 9am - 5pm PST
We hope to respond within 48 hours-5 business days. Please allow extra time during holidays and over weekends. Please do not send multiple emails, as this will place you at the end of the queue.
Order protection
Issue with your order? Did you add Order Protection to your order?
Order Protection is a third-party service that allows you to optionally insure your order so that it arrives safely. We do our absolute best to make certain that everything arrives on time and undamaged, yet due to issues out of our control, many mail carriers have been experiencing an increase in delays and lost packages.
We offer Order Protection on every order which insures Lunar Beauty shipments during transit. *Please note, if the customer opts to remove Order Protection from their order, Lunar Beauty is not liable for packages that are lost, stolen, or damaged in transit.