Are your products vegan?
All Lunar Beauty products are 100% vegan. Our products are free of animal byproducts.

Are your products cruelty-free?
Yes, Lunar Beauty is cruelty-free, animal-friendly. We do not test on animals, and we are registered with PETA.

Returns and Exchanges
Returns will be accepted only for items damaged during transit. If you happened to receive a damaged palette, we will gladly accept your return if received within 30 days from the original purchase date. The return must be received back to the address listed below in the original packaging box, must contain photos of the issue and include the packing slip. 

Lunar Beauty Returns Dept.
28936 Ave. Williams
Valencia, CA 91355

When will my package be delivered?
Orders will be shipped 1-2 business days after placing your order. Expect your orders to arrive within 2-4 business days, once shipped.

Please Note: During new releases, holidays, etc. There can be an additional 2-4 business days of processing time.

Estimated time on the following options are:
Rush Delivery (within 2-4 business days)
Expedited Shipping (2-4 business days)

USPS Expedited shipping

I placed the wrong address in my order. How do I fix it?
Contact our customer service at

Will Lunar Beauty be available at any other retailers?
Yes. We will soon be announcing our partnerships with U.S. and overseas retailers. Stay tuned!

When will customer service get back to me?
All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.

Are international customers responsible for paying customs duty and taxes?
Yes. You are responsible for any fees, duties, or taxes required by customs.

Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.